By sending a commission payment, you are automatically agreeing to my terms of service (TOS). You can read them in full below. I am not responsible for any inconveniences caused if a commissioner does not read the TOS.
Payment
Payment is required in full, upfront unless otherwise discussed.
Prices are in USD ($ United States Dollars). Payment options: Paypal or Square Cash. Paypal you must have an account to use. Square lets you use any credit or debit card, and does not require an account to use. Unfortunately it only works for US buyers.
Payment plans can be negotiated if the total is over $200 USD.
Refunds: If you want a refund, I will refund you 100% if I haven't started your commission yet at the time of your asking. No full refunds are permitted if I have already started on the work. Partial refund may be applicable in such cases, and the amount depends on the progress made, which I will show proof of.
Process
Turnaround: Please allow at least 1-4 weeks for completion. Generally, your commission will be completed much earlier than this timeframe, but this helps account for any lengthy queues or extraneous life circumstances that may arise. If a project is large it may take longer, I will discuss the timeframe. If you need your commission completed by a certain specific time, rush fees are available.
Delays: If any delays arise for any reason, I will notify you as soon as possible to let you know. You are also welcome to message me yourself for updates anytime--I only ask that you be patient and not ask too frequently within a short timeframe.
Delivery: The finished work is a digital good, meaning there is no shipping or physical product. Once the work is complete, I will send you the finished image via email or your preferred site of correspondence.
Edits/Corrections: I will gladly fix any minor mistakes or overlooked details, just kindly point them out to me! Large corrections, such as redrawing or recoloring bigger sections of an image, will incur an extra fee unless they are in my error.
WIP Requests: To ensure everything is as you want it beforehand, ask me for work in progress (WIP) previews along the way. I can offer 1 WIP preview per stage of completion (sketch, lineart, coloring). Check your commission on my Trello Queue Board to see which stage your commission is in. Correcting the in-progress version is much easier than correcting a finished piece, and will not incur extra charges.
Public Posting: If I so choose, I will upload the image to my galleries. If you'd like me to specifically keep it private and unposted, I will charge an extra fee. If applicable, I'll waive the fee if you allow me to recolor or edit the image and post the edited version.
If I so wish, I can choose NOT to upload a commission in my galleries at my own discretion. If this occurs, please do not take offense. In many cases of unposting, I've simply just forgotten, and I prefer to post my images in order so I tend to not go back and post older, forgotten things.
Let me know who I should be crediting in the picture for the character(s), or if anyone wants to be listed as anonymous for any reason; otherwise I will just list the commissioner's username.
Artist Rights
I, Ambunny, hold full intellectual property rights to all of my produced work. This means I may use the image for anything I wish, such as for promotion or the ability to post it in other online or offline galleries of mine. I reserve the right to reproduce, distribute, and display the produced work in any way; whether for promotion or profit. I will only use work for profit (such as prints) if the characters are mine or are generic (like random cat or dog) or canon characters from a fandom (ie, Pokemon, Animal Crossing, etc ). I will not mass produce or profit off of anyone's personal or fan-characters without their express permission.
I reserve the right to refuse a commission for any reason. Feel free to come back again some other time and ask again if I decline.
Commissioner Rights
You MAY:
Post the commissioned image to your galleries, as long as you credit and link back to me
Use the artwork for personal uses, such as decoration of your online profiles, using it as a display icon/avatar, or printing products for yourself (for example a mousepad or mug with the commission image on it), displaying it in your home, etc.
You MAY NOT:
Take credit for my work or post it without credit to me
Remove my watermark/signature
Edit or alter the work in any way without my permission
Reproduce or commercially use or sell my work either by itself or on products (Absolutely NO making profits off of my work in any way, shape, or form!)
The only exception: If you want to purchase the rights to commercially produce items from a custom work by me, message me to discuss. The rates can be negotiated with either a lump sum upfront or an ongoing percentage of item sales, which I would need to be actively involved in the sale of. A contract would be required to be created with the assistance of a lawyer.
Anyone purposefully breaking these terms of service will possibly be banned from buying from me again. Please be respectful--I am a human being, not an art machine. If you have any questions or concerns, please let me know about them.